Shipping policy
Shipping is free on every Balmeno order. Below is how long orders take, where we ship, and what to do if something goes wrong.
Processing
Orders are processed within 1–3 business days. Orders placed on weekends or US public holidays are processed starting the next business day.
During periods of unusually high order volume, processing may take slightly longer.
Shipping
We currently ship to addresses in the United States only.
Standard delivery typically takes 3–7 business days after your order has shipped. This is in addition to the processing time above.
Delivery estimates are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside our control may occasionally extend delivery times.
Shipping Costs
Shipping is free on all orders, including subscription orders. There is no minimum order value.
Order Tracking
You'll receive a confirmation email when you place your order, and a second email with a tracking number once it ships.
Please allow up to 48 hours for tracking information to update after your shipment has been created.
Subscription Orders
Subscription orders ship automatically on the schedule you chose at checkout (every 30 days for a 1-Month Supply, or every 90 days for a 3-Month Supply), using the same processing and delivery times described above.
You can skip, pause, reschedule, update your address for, or cancel upcoming subscription orders at any time from your account. See our Cancellation Policy for details.
Shipping Address Changes
Please make sure your shipping address is correct before placing your order.
If you need to update it, email us at support@balmeno.com as soon as possible. Once an order has been processed or shipped, we may not be able to change its destination.
Delayed, Missing, or Damaged Orders
Please contact us at support@balmeno.com if:
- Your tracking hasn't updated for 5 business days
- Your order hasn't arrived within 10 business days of shipping
- Tracking shows delivered, but the parcel hasn't arrived
- Your order arrives damaged, incomplete, or incorrect, or the strips appear affected by heat in transit
Include your order number and, where relevant, clear photos of the product, packaging, and shipping label. We'll investigate with the carrier and resolve eligible issues in accordance with our Refund Policy.
Questions?
If you have any questions about your order or shipping, contact us at support@balmeno.com. Please include your order number.