Shipping policy
Shipping is free on every Balmeno order. This policy explains how long orders take, where we ship, and what happens if something goes wrong.
Processing Time
Orders are processed within 1–3 business days of being placed. Orders placed on weekends or public holidays begin processing on the next business day.
You will receive a confirmation email when you place your order, and a second email with tracking information once it ships.
During promotional periods or unusually high demand, processing may take slightly longer. We will let you know if there is a significant delay.
Delivery Times
United States: 3–7 business days after dispatch.
Delivery times are estimates based on our fulfilment partner's carriers. They are not guaranteed, and they do not include the processing time above.
Shipping Costs
Shipping is free on all orders, including subscription refills. There is no minimum order value.
Subscription Deliveries
Subscription orders are dispatched automatically according to the schedule you chose at checkout — every 30 days for a 1-Month Supply, or every 90 days for a 3-Month Supply.
You will receive an email before each renewal. You can change your delivery date, skip an order, pause, or cancel at any time from your account. See our Cancellation Policy for details.
Tracking Your Order
Once your order ships you will receive an email containing a tracking number and link.
Tracking information can take up to 48 hours to update after you receive it. If your tracking has not moved after 5 business days, contact us at support@balmeno.com and we will look into it.
Incorrect Addresses
Please check your shipping address carefully before completing your order.
We are not able to redirect a parcel once it has been dispatched. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery. Additional shipping costs may apply.
If you notice a mistake immediately after ordering, email support@balmeno.com as soon as possible — if the order has not yet entered processing, we may be able to correct it.
Delays
We are not liable for delays caused by shipping carriers, weather, customs processing, or other events outside our control. All delivery times are estimates only.
If your order has not arrived within 10 business days of dispatch, contact us at support@balmeno.com and we will investigate with the carrier.
Lost, Damaged, or Missing Orders
Please inspect your order as soon as it arrives.
Contact us at support@balmeno.com if:
- Your order arrives damaged
- An item is missing
- You received the wrong product
- Tracking shows delivered but the parcel has not arrived
Include your order number and, where relevant, clear photographs of the product, packaging, and shipping label. We will replace or refund the order in accordance with our Refund Policy.
Claims for damaged or missing items should be made within 14 days of delivery where possible.
International Orders
We currently ship to the United States only.
If we begin shipping to other countries, this policy will be updated. Where international shipping applies, the recipient is responsible for any customs duties, import taxes, or handling charges levied by the destination country, and these are not included in the price paid at checkout.
Storage
Balmeno strips are best kept somewhere cool and dry. Avoid leaving them in direct sunlight or in a hot car for extended periods. If a delivery arrives in extreme heat and the strips appear affected, contact us and we will replace them.
Contact Us
For any question about a delivery, contact:
Please include your order number.